Consumers can be very sensitive at times, but as the saying goes, they are always right. One fault that a company makes, and he loses a loyal customer. For a customer, the presence of many businesses offering the same products and services is an advantage because there are many options to buy the same products or services. For a business company, it means a loss of sales.
With many entrepreneurs going into the online cannabis business, committing the following common mistakes will soon have adverse effects on your business because customers will flee to other online stores with better services.
Delayed Shipment
“After running into shipping problems with other dispensaries, this is the only place where I enjoy buying weed online.” This is a comment of one customer on the website of an online cannabis boutique. This just shows that a shipment error, such as delays and no shipment at all, is one of the gravest mistakes an online store can commit.
Indeed, waiting for your order to arrive can cause so much inconvenience to a customer. This can be truer on cannabis users who might have developed some degrees of dependence on the product.
Wrong Products
Receiving another product instead of your order can be very annoying, more especially if the product they sent you is very much different from what you have ordered. In a case like this, it means that you have to wait longer for the right product to arrive.
Sending the same kind of product but of a less expensive brand without notifying the customer will indicate dishonesty on the part of the online store.
Arrogant Customer Service
One reason why customers patronize their favorite stores is their friendly and respectful customer service. An online cannabis store with arrogant customer service will surely be shunned by customers. Customers would always feel that they are important to a business entity, and so they should be treated as such because, without them, any business will go nowhere.
Unavailability of Stocks
When stocks are always not available in one particular online store, customers have all the reasons to transfer to other stores where there are stocks. It is truly discouraging to be always told that no stocks are available every time you order your favorite cannabis product.
Online cannabis stores should understand, first and foremost, that users of cannabis can be so attached to one particular product. This means that any delay, erroneous shipment, and unavailability of ordered products will not only result in inconvenience but also so much discomfort.…